January 3, 2015 at 8:35 pm | Rant | No comment

amazonlogistics

If anyone has ordered stuff through Amazon and have had to deal with a disgrace of a courier service on a constant basis, then you have my deepest sympathies. If you’ve not, let me explain how utterly crap they are by sharing my previous experiences.

April last year, I ordered a pair of vans shoes. Amazon Logistics were tasked to deliver the item to my workplace. They make the delivery the next day at a reasonable time, but not to the right place. Instead of my office, they managed to deliver it and other campus deliveries to one of the on-campus accommodation offices instead. Apparently the delivery driver just dumped a pile of parcels and walked off. I end up going in the next day to collect the parcel, but it’s disappeared, lost in my university’s internal mail system. Two calls to Amazon customer services and they send me a new pair out, nearly two weeks later. You could blame my university’s mail system for losing the parcel completely, but it was the pure laziness of a Logistics driver who caused the problems. Both me and the University complained about this.

October last year, I ordered two WD Red hard drives. Amazon Logistics were the courier of choice once again, ordered Wednesday, out for delivery on Thursday to my work place. They thought delivering at 6pm to an office was a smart idea (You would have thought a parcel labelled “University of the West of England” would have given it away), but they didn’t even attempt to ring the bell at the door or look inside to see that there were still people working. They attempt again on Friday but just plain failed to turn up. After another heated phone call to Amazon customer support, they offered me an extra month of Prime and then delivered to my home address, but they weren’t willing to deliver until Monday. So much for using the weekend to set everything up.

This week, my housemate Dave used my Amazon account to order a smoothie maker. Simple enough, dispatch Friday and be here today (Saturday). Amazon Logistics were once again selected to make some sort of attempt at a delivery. At the same time I had some cheap speakers and a HDMI cable also dispatched on the same day. At 12:32pm, DPD arrive with my speakers. At 8pm today, I still have nothing from Amazon Logistics. I ring them up and give them a piece of my mind once again, demanding they mark on my account in capitals “DO NOT USE AMAZON LOGISTICS”.

I’ve not even mentioned the several times Logistics have sent out next day deliveries, only for them to not bother the day they’re due for delivery and end up delivering two or three days later than asked. What am I paying Prime for Amazon if they can’t be bothered to give me next day delivery.

There’s also the countless times Amazon Logistics have been tasked in delivering stuff ordered by my workplace, and fail to deliver on time or deliver at all.

Amazon Logistics are hopeless. They’re an abomination, disorganised, unaccountable and useless. They make Yodel look good (Yodel make the deliveries on time, just always to the wrong address it seems). Amazon Logistics needs to be shaken up and reorganised, or just cease to exist. Use other couriers like DPD. They are fantastic, always appear when they say they will. Why can’t you do that Amazon. Explain?! Even Royal Mail is a better substitute.

If you want more bed-time reading of how poor Amazon Logistics are, here’s a whole forum thread of complaints on Amazon’s own forums.

January 3, 2015 at 8:35 pm | Rant | No comment

April 14, 2011 at 11:53 am | Rant | No comment

Since using mobile broadband from 3 is faster than using my home land line connection, since I’ve come home for the term break I have just used mobile broadband for general internet usage. It’s just a lot better and faster. Then again, I have AOL TalkTalk for an ISP. Enough said.

However, I didn’t check my mobile broadband dongle usage, nor did 3Connect give me a notification saying I was about to go over my limit. So without thinking, I unknowingly went over my limit yesterday. It was only until today, that when I connected, 3Connect finally gave me a warning saying I was over my limit. Feeling quite alarmed at the message, I went to check My3 to see what was what, and to my disgust, I’ve been charged £16.76 for exceeding my limit.

I’m charged 10p per MB when I go over my limit. Perfect for when you were using 3G on your 2003 mobile phone with a small screen and a physical keypad, but for today’s world. It’s just a plain rip off.

3 will not wave the charges, though for an extra £4/month I can upgrade to a 5GB limit, but they won’t waive the outstanding charges. Then they tried to offer me £25.99/month for a new 15GB contract, and would waive half of the £17 charges, which I kindly said no I’m not interested. I’m not that easily bribed into a new contract. Now I can’t wait for my contract to end in… 16 months.

So yeah, not happy. Not not happy. I’m looking forward to my £35 bill which is going to mess up my finances. Thank you Three UK and Minecraft, since the latter has been taking up my wasted time and caused me to neglect My3.

 

Update: Well first off, that figure of £16.76 is now £17.22. Money thieving bastards. Second, since I know I’m going to be using my mobile broadband dongle a lot more often in the Summer, it’s made sense to upgrade to the 5GB plan. Thankfully I don’t have to start a new contract, so in 15 months time I’ll be glad it’s gone. Third, this shake up of stuff may be useful in the long term. For an extra £4 a month I get 5GB extra data a month. This also means I can get rid off the 2GB internet bolt-on on my iPhone contract, saving me £5.11 a month. Net gain, £1.11 a month. It’s better than nothing.

Still got to pay that blasted overcharge. Still fuming about it. Should have left it be, racked it up to stupid amounts, and then protested massively, get in the news, cause a fuss and then get it waived off… oops. There goes my wild and unimaginative imagination.

April 14, 2011 at 11:53 am | Rant | No comment

October 18, 2010 at 12:05 pm | Blog, Rant | 1 comment

Quick background on the story, this weekend I went back home in Gloucestershire. Monday morning, I catch a train from Chippenham to Bristol Temple Meads. With me is a bag with belongings and a suitcase with clothes in it (my mum insisted I take washing home, so I did)

Now my ideal way of getting back to the flat was to catch a Ulink bus from Bristol Temple Meads, past Bower Ashton and then all the way back to Frenchay. Simple enough and cost me nothing (bus pass).

Here’s the reality which I should have foreseen. The first two buses never turned up. Either they just didn’t exist or they just passed the train station because it was so full. The two after that that did show up, were way way over packed. From looking in the bus it seemed to be over the (legal) maximum capacity. (I need to check what the law says on that, I dare trust Wikipedia). Legal or not, I wasn’t going to fit onto that bus with a small suitcase. Not a chance.

Knowing the next bus was going to be the same problem, either I pay £12 to get a taxi to Frenchay or get a train to Parkway and get a bus/walk to Frenchay. Train was cheaper (£3), bus from Parkway to Frenchay was a rip off (£1.90, bad bad First buses).

I should have realised that me getting a Ulink bus I can fit on or turning up at 9am on a Monday morning was as likely as me winning the euro millions. Either they need to have bigger buses, more frequent services or a new route to ease the congestion. At the moment, it’s unacceptable.

October 18, 2010 at 12:05 pm | Blog, Rant | 1 comment

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